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HOME » FAQ

FAQ

All orders are sent within 1-3 business days (Monday-Saturday). Depending on the destination country, you will find your new jewels in your mailbox between 3-21 days. You can check the estimated delivery time here.  

 

Yes! You will receive an e-mail as soon as you place an order, and a second e-mail to let you know your jewelry is being handed out to the delivery services!

 

You will receive a track&trace code once your order has been shipped. Here you can track your new jewels along their journey towards your mailbox. Time to get excited! :-)

 

Yes I do! Wherever you are in this beautiful world, I will take the utmost care to create your new jewels and I will send it out with love.

 

If you are not happy with your new jewels you can return them - with the exception of earrings due to hygienic reasons. Please use the return form in order to return your products.

 

I offer various payment methods, namely:

  • Ideal
  • Creditcard
  • BanContact
  • Paypal

 

I advise to take your jewelry off while sleeping, working out, swimming and showering. The pH level of your skin can affect your jewelry and sweating during a workout or tossing and turning in your sleep can damage your new jewels. Also perfume or soap could lead to your gold or silver plated jewelry fading quicker. Chlorine in swimming pools and even cleaning products can affect the metals in the jewelry as well. If you take good care of your jewelry they last a lot longer!  

 

All jewelry is made of high quality brass metals. Most jewels are made of stainless steel, with a silver or gold plated coating. Please make sure you treat your jewels with love to avoid any damage and avoid contact with chlorine, body oils, perfumes and other liquids. If you are allergic to metals I would advise you to only buy 100% silver or gold jewelry.

 

Yes of course! The memorial jewels are specially designed to tailor to your wishes. If you have any other requests, feel free to contact me via info@jewelsbyjanine.com or use the contact form and I will get in touch with you to discuss your preferences.

 

Actually, all orders are already packed as a gift! I will make sure you will get a true surprise in your mailbox. ♡ If you wish to personalize your order for someone else, please get in touch!

 

You can get in touch with me through the  contact form or by emailing to info@jewelsbyjanine.com.